In the new age of service, customer experience is a top priority. In the Service Intel Podcast, we are exploring all the issues that are top of mind for service leaders who are tasked with turning OK service into exceptional experiences. Our guests are talking about everything from employee training and cost reductions to new technology in and out of the field. Our service professionals answer your most pressing questions. How do field service heroes create exceptional customer moments? What tools are beneficial along the journey? Where are the pros turning to when they have questions? How are leaders in the industry approaching the importance of data analysis in field service? How is the space changing over time and what are industry titans doing to stay ahead of the game? - Our resident Service Principal, Sidney Lara, along with other top experts from all perspectives throughout the vast space of Field Service will provide the knowledge you need to be on top of the curve in a changing digital world.