Service Intel
In the new age of service, customer experience is a top priority. Aquant's Service Intel podcast explores all the issues that are top of mind for service leaders. Our guests answer your most pressing questions, including: How do field service heroes create exceptional customer moments? What tools are beneficial along the journey? Where are the pros turning to when they have questions? How are leaders in the industry approaching the importance of data analysis in field service? How is the space changing over time and what are industry titans doing to stay ahead of the game? Our resident Service Principal, Sidney Lara, along with other top experts across the industry will provide the knowledge you need to level up your service.
Podcasting since 2021 • 35 episodes
Service Intel
Latest Episodes
Waters: Effective Change Management Strategies with Sara Smith
On today’s episode, Sara Smith, Service AI Program Owner at Waters Corporation, joins Sidney Lara to speak about effective change management strategies in enterprise service organizations. Sara explains the ADKAR method and its five componen...
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33:36
Coherent: The Importance of Core Values With Ron Zielinski
Ron Zielinski, former Global Customer Service Leader at Coherent, joins Sidney Lara to discuss the vital role of core values in guiding decision-making, shaping company culture, and influencing customer service standards. In this episode, Ro...
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38:23
IFS: Top Five Service Trends With Sarah Nicastro
Sarah Nicastro, Vice President of Customer Engagement at IFS and Host of the Unscripted podcast, joins Sidney Lara on Aquant’s Service Intel Podcast to share key insights from her recent conversations at industry events. In this episode, Sar...
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Season 4
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Episode 2
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30:24
Cytiva: Streamlining Handoffs From Contact Centers to the Field with Deniz Mullis
Deniz Mullis, Global Technical Operations Leader at Cytiva, joins Sidney Lara to explore the critical role of seamless handoffs between contact centers and field technicians. In this episode, Deniz discusses how technology integration and cl...
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Season 4
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Episode 1
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30:19
Comfort Systems: Close the Skills Gap & Cut Service Costs
This episode was originally a webinar so the participants may reference visuals. If you would like to watch this episode, you can do so here: In today's episode of Service Intel, Sidney Lara is joined by Joe Lang, VP of Se...
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Season 3
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Episode 11
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43:47