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Service Intel

Aquant

In the new age of service, customer experience is a top priority. Aquant's Service Intel podcast explores all the issues that are top of mind for service leaders. Our guests answer your most pressing questions, including: How do field service heroes create exceptional customer moments? What tools are beneficial along the journey? Where are the pros turning to when they have questions? How are leaders in the industry approaching the importance of data analysis in field service? How is the space changing over time and what are industry titans doing to stay ahead of the game? Our resident Service Principal, Sidney Lara, along with other top experts across the industry will provide the knowledge you need to level up your service.
Episodes
Service Council X Service Intel: Crossing the AI Chasm February 27, 2024
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Data-Driven Dynamics: Ben Sutton on Smiths Detection's Data Transformation and AI IntegrationFebruary 13, 2024
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Building Strong Teams in Field Service: A Conversation with Venkata Reddy Mukku at Bruker Nano SurfacesJanuary 30, 2024
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Embracing Efficiency: Sasha Ilyukhin on Tetra Pak's 'Shift Left' Journey and Its Impact on Service ExcellenceJanuary 16, 2024
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AI Transformation in Service: Insights with Aquant’s Tas Hirani and Service Council’s John CarrolJanuary 02, 2024
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Streamlining Success: Joshua Orr on John Deere's Service Efficiency Journey and Self-Service InnovationsDecember 18, 2023
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A Collaboration with AI in Business Podcast: AI Solutions for B2B Customer ExperiencesDecember 05, 2023
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Dell Technologies: How to Make Your CX One to Remember.November 20, 2023
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Whirlpool: How Whirlpool is Revolutionizing the Third-Party Model November 07, 2023
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National Instruments (Emerson): Jerry GrossOctober 24, 2023
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Tiffin Motorhomes: Enhancing Customer Satisfaction in The RV IndustryOctober 10, 2023
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Shannon Tymosko: Prioritizing mental health in a male dominated industryMarch 28, 2023
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Siemens Healthineers: Adding Value and Increasing RevenueMarch 14, 2023
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SAM Service: Leadership styles and best practices to run a successful service businessFebruary 28, 2023
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Haemonetics: Best practices for kickstarting a digital transformation projectFebruary 14, 2023
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ABB: The rise of third-party field service teams January 31, 2023
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United Service Technologies: Hiring, retaining, and managing a multigenerational workforceJanuary 17, 2023
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National Instruments: Building an Inclusive Work CultureJanuary 03, 2023
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Lifescan: How to take a more proactive approach to call dataDecember 13, 2022
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Philips: Sales sells the piece of equipment, service brings the customer backNovember 29, 2022
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Integra LifeSciences: Managing work-life balance in the service industryNovember 15, 2022
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Service Intel - Season 2 Trailer November 07, 2022
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Comfort Systems USA Mtech - Thinking Outside the Technician Box: Structural Logistics to Optimize Customer SatisfactionDecember 29, 2021
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VBR Turbine - From Maintenance, Repair and Operations (MRO) to Internal IoT & BeyondDecember 12, 2021
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Tetra Pak - What is Overall Equipment Effectiveness (OEE)? Availability, Performance, & QualityNovember 15, 2021
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