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Service Intel
In the new age of service, customer experience is a top priority. Aquant's Service Intel podcast explores all the issues that are top of mind for service leaders. Our guests answer your most pressing questions, including: How do field service heroes create exceptional customer moments? What tools are beneficial along the journey? Where are the pros turning to when they have questions? How are leaders in the industry approaching the importance of data analysis in field service? How is the space changing over time and what are industry titans doing to stay ahead of the game? Our resident Service Principal, Sidney Lara, along with other top experts across the industry will provide the knowledge you need to level up your service.
Service Intel
Swisslog Healthcare - Hiring Optimization in Field Service through Diversified Candidates
October 18, 2021
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Aquant
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Season 1
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Episode 5
On this episode of the Service Intel Podcast we have Roy Dockery - the Vice President of Customer Care at Swisslog Healthcare. Roy gives the blueprint for obtaining more diverse candidates and emphasizes the need for a shifted hiring focus in service and its tremendous benefit. He also describes the importance of avoiding hyper segmentation of your workforce, navigating onsite technician logistics and vendor credentialing through covid, the need to make sure techs are well versed and can fix multiple types of machines and more!