Service Intel
In the new age of service, customer experience is a top priority. Aquant's Service Intel podcast explores all the issues that are top of mind for service leaders. Our guests answer your most pressing questions, including: How do field service heroes create exceptional customer moments? What tools are beneficial along the journey? Where are the pros turning to when they have questions? How are leaders in the industry approaching the importance of data analysis in field service? How is the space changing over time and what are industry titans doing to stay ahead of the game? Our resident Service Principal, Sidney Lara, along with other top experts across the industry will provide the knowledge you need to level up your service.
Service Intel
Philips: Sales sells the piece of equipment, service brings the customer back
November 29, 2022
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Aquant
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Season 2
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Episode 2
Sales sells the piece of equipment, service brings the customer back – that’s the topic of this week’s podcast. In this episode, Peter Lee, Sr. Manager, Service Sales and Marketing at Philips joins Sidney Lara to discuss the differences between sales and service teams. Peter shares key strategies to sell service and drive revenue and explains why he believes the point of sale is the easiest and most effective way to sell service.