Service Intel

Swisslog Healthcare - Hiring Optimization in Field Service through Diversified Candidates

October 18, 2021 Aquant Season 1 Episode 5
Service Intel
Swisslog Healthcare - Hiring Optimization in Field Service through Diversified Candidates
Show Notes

On this episode of the Service Intel Podcast we have  Roy Dockery - the Vice President of Customer Care at Swisslog Healthcare. Roy gives the blueprint for obtaining more diverse candidates and emphasizes the need for a shifted hiring focus in service and its tremendous benefit. He also describes the importance of avoiding hyper segmentation of your workforce, navigating onsite technician logistics and vendor credentialing through covid, the need to make sure techs are well versed and can fix multiple types of machines and more!