Service Intel

NCR - Training: its Global Impact on Product, Satisfaction, & Beyond

August 31, 2021 Aquant Season 1 Episode 3
Service Intel
NCR - Training: its Global Impact on Product, Satisfaction, & Beyond
Chapters
Service Intel
NCR - Training: its Global Impact on Product, Satisfaction, & Beyond
Aug 31, 2021 Season 1 Episode 3
Aquant

For episode 3 we have Jason Holland, Technical Learning Leader at NCR. Jason describes their one-of-a-kind global tech support that involves blended learning across engineering and training departments to provide a “voice of the field technician." This is a critical step that lets the service department provide feedback to product development. He also explains how the company is working to improve customer satisfaction and employee morale, and how these changes lead to better service outcomes. Lastly, learn about NCR's journey from a reactive to proactive service team thanks to the help of predictive analytics.

Show Notes

For episode 3 we have Jason Holland, Technical Learning Leader at NCR. Jason describes their one-of-a-kind global tech support that involves blended learning across engineering and training departments to provide a “voice of the field technician." This is a critical step that lets the service department provide feedback to product development. He also explains how the company is working to improve customer satisfaction and employee morale, and how these changes lead to better service outcomes. Lastly, learn about NCR's journey from a reactive to proactive service team thanks to the help of predictive analytics.