Service Intel

Agilent - Metrics, Equipment, the Customer and You

August 16, 2021 Aquant Season 1 Episode 1
Service Intel
Agilent - Metrics, Equipment, the Customer and You
Chapters
Service Intel
Agilent - Metrics, Equipment, the Customer and You
Aug 16, 2021 Season 1 Episode 1
Aquant

On the very first episode of the Service Intel podcast, our expert host Sidney Lara, Service Principal at Aquant, is joined by  Marco De Sanctis,  Service manager at Agilent Technologies. Marco dives into importance of remote resolution, evolution of the equipment through feedback and design playing a pivotal role, which metrics matter most and how this has changed over time, avoiding recurring failures, importance of surveying customers for feedback, preventive maintenance best practices, the need for crucial insights to evaluate service teams, and keeping his team motivated coming full circle with customer satisfaction.

Show Notes

On the very first episode of the Service Intel podcast, our expert host Sidney Lara, Service Principal at Aquant, is joined by  Marco De Sanctis,  Service manager at Agilent Technologies. Marco dives into importance of remote resolution, evolution of the equipment through feedback and design playing a pivotal role, which metrics matter most and how this has changed over time, avoiding recurring failures, importance of surveying customers for feedback, preventive maintenance best practices, the need for crucial insights to evaluate service teams, and keeping his team motivated coming full circle with customer satisfaction.