This episode was originally a webinar so the participants may reference visuals. If you would like to watch this episode, you can do so here:
In today's episode of Service Intel, Sidney Lara is joined by Joe Lang, VP of Service at Comfort Systems, to discuss the insights from Aquant's recent field service benchmark report.
This comprehensive analysis covers over 24 million work orders, 6.6 million assets, and the practices of nearly 582,000 technicians. They discuss a wide range of topics, from bridging the skills gap and leveraging data and AI, to enhancing an organization's service delivery. Joe Lang shares his personal experiences in tackling service challenges and underscores the importance of initiating an organization's AI strategy sooner rather than later. Enjoy the episode!