Joshua Orr, Manager of Product Support Services at John Deere, sheds light on John Deere’s Service Efficiency Journey. He discusses specific strategies they’ve implemented to reduce waste and improve diagnostic time. He also shares how they measure success and the benefits of offering more self-service options.
Joshua Orr, Manager of Product Support Services at John Deere, sheds light on John Deere’s Service Efficiency Journey. He discusses specific strategies they’ve implemented to reduce waste and improve diagnostic time. He also shares how they measure success and the benefits of offering more self-service options.